Yes! Social media can generate high ROI and transactions.
How many times have you heard that the real value of social media is for listening and learning? Or that it’s a great engagement tool. Or that it’s great for customer service. Tell that to your boss and the board when they ask about the resources you’re allocating to social. They’ll love that. The reason you hear these comments about social media is because those who say or write those statements don’t know how to generate sales using social. (more…)